Management Support Services

Access to EAP counselors 24 hours a day, seven days a week by a toll-free number
Evaluation for suspected substance abuse problems
Assessment of potential for workplace violence
Training in recognition of early behavioral clues that may suggest a team member needs referral
Assistance in developing return to work plans
On-site Critical Incident Stress Management (CISM) for traumatic worksite events or external events which may effect the work environment
Orientation and orientation "refreshers" for management and employees
Education, training, and seminars on a variety of topics
Provision of announcements to communicate program services
Provision of posters for break rooms, payroll stuffers on topics of interest, and wallet cards for employees and dependents
Assistance in development of policies and procedures for coordination and access of EAP and behavioral health benefits
Quarterly EAP Newsletter
On-line work/life programs
Service utilization reports